As a leader, I learned a long time ago that when things go wrong, the blame must always start with me.
Team didn’t get the store open on time? I could have scheduled a different crew. I could have set my expectations more clearly. I could have trained better. I could have brought them in earlier.
Sales don’t match projections? I could have set my projections lower. I could have done more external marketing. I could have improved our service or our quality. Continue reading