I fired someone on Monday.
She had it coming.
Bad attitude. Flippant guest service. Repeated 10+ minute bathroom breaks in the middle of volume. Refusal to follow recipes. Verbally abusive to supervisors in my absence.
The last straw came when a loyal guest complained about her. The employee was less than deferential to the guest’s questions about vegetarian versus vegan items on the menu. The guest was kind. She told me, “I think your employee just needs a little more training.”
She’s worked here for 3 years. Continue reading
I take it for granted that I have a relatively outgoing personality. I don’t really stop and consider that through a fortunate combination of DNA and upbringing, it doesn’t faze me to stand in front of people and talk. My grandparents and parents did a good job of holding me accountable for making eye contact, speaking at a volume that could be heard, enunciating, and giving firm handshakes. Continue reading
Lately, I find myself having ample opportunity to test my own level of empathy. These tests are coming, mostly, as I encounter people (real, online, or imaginary) with whom I vehemently disagree politically. I’m a politics junkie, and believe it or not, I’m more of a “get stuff done” guy than I am a liberal. I think there are tradeoffs in a complex society, and no one person’s version of “how to America” is right or wrong. Continue reading
“Hard times make strong men,
Strong men make good times,
Good times make weak men,
Weak men make hard times.”
Our parents, uncles, aunts, and grandparents fought in Vietnam, Korea, and World War II. The suffered the effects of the Great Depression, or they were raised by survivors of complete economic fallout. They lived through housing booms and bubbles bursting.
They were drafted. They dodged the draft. They went to work, joined unions, got degrees on the G.I. Bill. They started companies. They got married and divorced, opinions be damned. They stayed in marriages they didn’t want to because divorce wasn’t an option for them. They lived fulfilled lives without having kids. They had children they didn’t want to because they didn’t have a choice – or at least not a physically or morally safe one. And they had as many kids as they wanted. Continue reading