Recently, I told you about the five types of annoying customers that come to my restaurant. If you haven’t read those posts, you can read them here. Do it later (or not), as it’s not necessary for understanding this post.

As a customer, you endure the nonsense of other patrons when they are being inconsiderate. But that’s short-lived and rarely (if ever) affects your food or your service.  It’s annoying when someone takes 12 minutes to search through her duffel purse for a debit card, or lets his feral child run around the dining room.  It’s annoying, but nothing more.  I can handle being annoyed.  I’m going to eat my meal and leave.

What about when it’s the employees who are making your experience worse than it should be? Continue reading →